I read it so you don’t have to.
Background: Do you have a problem confronting your boss? Not sure how to break up with your boyfriend? Unsure of how to talk about something tough. This book talks about difficult conversations (surprise!) and how to handle them (yay!).
- Sharing is caring: “I feel hurt when…” is a good way to describe to others how you feel about what they did. This is generic advice but useful in separating the problem from yourself and to improve understanding in a conversation.
- Inquire: Don’t assume crap. Try to make sure you understand the situation before you decide things.
- Own it! This is best advice I got from the book. You are responsible for your own actions, think of how you contributed to the problem. Don’t just go guns blazing and blame the other.
- Switch it: Think about what the other person thinks about what you’ve done.
- Role play: Not the kinky kind. Talk about how you are going to deal with the situation before you start.
Bottom Line: Skim in Barns & Nobles. This book is a good read to figure out your own framework for resolving hard conversations, just sometimes easier read than done.