-J

p.s. hard – yes; feelings – no. =) i’m glad you enjoy it too.

Hi Jason,

I understand that entirely. I am saying that Blockbuster probably has tremendous purchasing power because they buy so many DVDs to stock their stores, which should also give them pricing power to rival places like Target and Wal-Mart as well. BB has to buy multiple copies, some in the hundreds of copies, for each one of their retail outlets in the USA (not to mention online rentals).

Bottom line: I am just saying that the price of a new DVD at BB shouldn’t be 8.00 more than either Wal-Mart or Target. The same goes for their used DVDs…

I love discussion, otherwise I would turn off comments. I almost prefer people to disagree with me like this post, makes writing more interesting.

Joe, how about this scenario. Let’s say that you own a small 76 gas station, and you’ve just found out that your clerk is telling all of the customers that the 76 gas station one block away is 5 cents cheaper. How would you feel and what would you do?

P.S. Noah and Joe, I think this is a really interesting topic, and hopefully there is no hard feeling for our little disagreement

noah -
i never lie about anything on the menu because I FIRMLY believe in the product and experience. i wouldn’t work there otherwise. i make recommendations mindless of price because it’s all about providing the best customer experience which leads naturally to building clientele; not using them like a brazen hooker in for a quick buck.

sri -
your scenarios are moot because they lack a connection to what noah is talking about.

LOL. I do have a nice chest. Do you need pictures?

Quick question:
When you buy pringles from a gas station and then see the same pringles at 1/2 the price at Target, do u get mad at the gas station?

Whoever buys DVD from Blockbuster are doing it for the following reason(s):

1) Convenience
2) Have a BlockBuster gift card that must be used
3) Need the DVD no matter what
4) Love Blockbuster and want to support it
5) Just dont give a fuck coz money is just money and couldnt give a shit driving across town to save $5 bucks.

The russian lady proved you wrong. She must be thinking to herself
“Vy iz thiz blokebooster boy zelling me zomething i already know?”

Noah, what if in the future MyMint has a new competitor, and deep inside you know it’s much better than MyMint, would you tell all of your customers and friends to switch to your competitor’s product?
And, what if by then, you’ve already been promoted to VP of marketing, would that make your opinion any different?

And, I don’t disagree with that if you do what is best for the person they become more loyal to you. However, I just don’t think Justin’s action is professional at all. And, how do you know what’s best for the customer? For instance, what if that Russian woman is a retired Blockbuster employee, and majority of her retirement pension is with Blockbuster stocks, and she wants to support the company by shopping at Blockbuster.

Damon, the reason that Target and Walmart are able to offer cheaper prices is because Economy of Scale. In other words, they have lot more shoppers and sell more volumes, which enable them to negotiate a lower price from the suppliers.

First off. If you ever disagree with you again all my future posts will be about how much I adore you and your sexy Indian chest;)

I am NOT saying it is always right to lose business for the company. I am saying it is important to balance when to do the “right” thing for the customer.

Let’s talk about the opposite. If the person buys from you and then goes to Target and sees the DVD significantly cheaper what do you think they will do from now on? BUY AT TARGET.

Same thing for you Joe at your restaurant, which I may say is some of the best Sushi in La. Anyways, when you are asked if a particular dish is good is it best to lie so the person will order something expensive or recommend another dish lower priced that you think they will enjoy more?