Last night I flew Southwest from Orange County back to San Jose and a funny thought hit me. The pre-bordering tickets really hurt peoples’ feelings. I luckily checked-in online and received my A boarding pass. “Yes, just like in school I got my A, VICTORY!”
I got to wait in the A line and mock the losers down in the B and C lines. The look in the B people faces was of failure and disappointment. How could they be so slow to the check-in and forgot to do it online? I think that is a problem Southwest needs to fix. Here’s what I suggest:
People can get A+, A and A- ticket or possibly they can change it to different names: Super, Great and Awesome. I really think people’s feelings and pride gets crushed by this hierarchy. Something needs to be done now!
Do you ever feel that your feelings are hurt by a company?
Have a great weekend;)