Comments on: People Experience: Circuit Shitty http://okdork.com/2006/07/21/people-experience-circuit-shitty/ A blog about marketing, online communities and other business musings. Come join the fun! Wed, 09 Nov 2011 02:14:19 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: anonymous http://okdork.com/2006/07/21/people-experience-circuit-shitty/comment-page-1/#comment-181376 anonymous Wed, 14 Nov 2007 13:29:27 +0000 http://okdork.com/2006/07/21/people-experience-circuit-shitty/#comment-181376 I work at one of these retail stores. I gotta agree, sometimes customers come in knowing more stuff about the product then the sales associate. But most of the time thats not the case. I'd say the associate has a broader scope of knowledge of the products in the store than does a customer. this is the case unless a customer is asking about a certain specific item. the Reason being, a) these days, many of the customers do their research on one or two specific items they are interested in and b) if the store doesnt have it, most associates dont bother to read up on it. For example, if Associate A did not have any canon printers in the store, he probably will not now how fast it prints, and what quality pictures it can print. It does not help him make any sales. I have to say, ive been confused out of my mind several times when people call the store to ask questions. For example they call in and ask "I need a laptop battery, and gives me an assortment of letters and numbers." If you were a cars sales man and I gave you the serial number in the car you probably wouldnt noe either. BUT!!! if i said honda Civic Si, that will now ring a bell. heh. I work at one of these retail stores. I gotta agree, sometimes customers come in knowing more stuff about the product then the sales associate. But most of the time thats not the case. I’d say the associate has a broader scope of knowledge of the products in the store than does a customer. this is the case unless a customer is asking about a certain specific item. the Reason being, a) these days, many of the customers do their research on one or two specific items they are interested in and b) if the store doesnt have it, most associates dont bother to read up on it. For example, if Associate A did not have any canon printers in the store, he probably will not now how fast it prints, and what quality pictures it can print. It does not help him make any sales.

I have to say, ive been confused out of my mind several times when people call the store to ask questions. For example they call in and ask “I need a laptop battery, and gives me an assortment of letters and numbers.” If you were a cars sales man and I gave you the serial number in the car you probably wouldnt noe either. BUT!!! if i said honda Civic Si, that will now ring a bell. heh.

]]> By: Jeff http://okdork.com/2006/07/21/people-experience-circuit-shitty/comment-page-1/#comment-111479 Jeff Wed, 27 Jun 2007 06:25:34 +0000 http://okdork.com/2006/07/21/people-experience-circuit-shitty/#comment-111479 O.k. here is the deal… I bought a GPS from Circuit City and was told that there was a 30 Day “Hassle Free� exchange policy until I actually wanted to exchange it, and then it was 19 days ( I was at 21 days.) I still can’t believe it so I called the 800 customer service line and was told no problem and that a supervisor needed to approve it and that I would get a call the next day. Well I did get a message the next day on my machine that said NO it’s 14 days to make an exchange (Only it sounded like “eschange�.) Here are my major complaints: 1. I was lied to about the 30 day exchange policy. Hassles free my butt! 2. I got three different three different answers from three different reps. 3. The last rep I couldn’t even understand. Since I have the message I’m going to post it and see if you people can understand the person. I have to figure out how to put a sound file up. 4. This is the first time I have had a problem with a CC purchase, but then again I never needed to exchange anything before. 5. When I asked to speak to someone higher up I was told NO and then something in Spanish I couldn’t understand ( pretty sure it wasn’t a compliment.) I’m not sure it was even Spanish??? I still can’t believe this happened to me. The GPS I bought isn’t bad its just different from the one I wanted and was talked out of by the sales man. I guess I am lucky I didn’t get something that was broken because you know they would have told me I was seriously screwed then. Here is some information that might help people in the future. Circuit City 9950 Mayland Dr. Richmond, VA 23233 (Drop them a note and let them know how you like their work?) If you want to call my customer rep and see if I am making this up?-Feel free. 1-800-251-2665 hit zero then extension 21639. Her name was Magda something. I couldn’t quite understand her. Call her and see if you can make out a single word. If someone knows how to put a sound file on this web site and you want a laugh email me at stjeff0@unm.edu and we’ll share it with the world. O.k. here is the deal…
I bought a GPS from Circuit City and was told that there was a 30 Day “Hassle Free� exchange policy until I actually wanted to exchange it, and then it was 19 days ( I was at 21 days.) I still can’t believe it so I called the 800 customer service line and was told no problem and that a supervisor needed to approve it and that I would get a call the next day. Well I did get a message the next day on my machine that said NO it’s 14 days to make an exchange (Only it sounded like “eschange�.)
Here are my major complaints:
1. I was lied to about the 30 day exchange policy. Hassles free my butt!
2. I got three different three different answers from three different reps.
3. The last rep I couldn’t even understand. Since I have the message I’m going to post it and see if you people can understand the person. I have to figure out how to put a sound file up.
4. This is the first time I have had a problem with a CC purchase, but then again I never needed to exchange anything before.
5. When I asked to speak to someone higher up I was told NO and then something in Spanish I couldn’t understand ( pretty sure it wasn’t a compliment.) I’m not sure it was even Spanish???
I still can’t believe this happened to me. The GPS I bought isn’t bad its just different from the one I wanted and was talked out of by the sales man. I guess I am lucky I didn’t get something that was broken because you know they would have told me I was seriously screwed then.

Here is some information that might help people in the future.

Circuit City
9950 Mayland Dr.
Richmond, VA 23233

(Drop them a note and let them know how you like their work?)

If you want to call my customer rep and see if I am making this up?-Feel free.

1-800-251-2665 hit zero then extension 21639.

Her name was Magda something. I couldn’t quite understand her. Call her and see if you can make out a single word.
If someone knows how to put a sound file on this web site and you want a laugh email me at stjeff0@unm.edu and we’ll share it with the world.

]]> By: Teradome http://okdork.com/2006/07/21/people-experience-circuit-shitty/comment-page-1/#comment-5781 Teradome Tue, 25 Jul 2006 19:16:14 +0000 http://okdork.com/2006/07/21/people-experience-circuit-shitty/#comment-5781 <strong>today's retail electronics...</strong> I agree with (yet another) Noah, Circuit City sucks. The business of retail electronics has changed. And yet, it’s stayed the same as well. Check out the story behind the Apple retail stores…as people called them crazy for breaking traditi... today’s retail electronics…

I agree with (yet another) Noah, Circuit City sucks. The business of retail electronics has changed. And yet, it’s stayed the same as well.

Check out the story behind the Apple retail stores…as people called them crazy for breaking traditi…

]]> By: Sean Tierney http://okdork.com/2006/07/21/people-experience-circuit-shitty/comment-page-1/#comment-5693 Sean Tierney Sun, 23 Jul 2006 06:16:38 +0000 http://okdork.com/2006/07/21/people-experience-circuit-shitty/#comment-5693 agreed. Circut City blows. My horror story with them was a washing machine I bought there - it crapped out 2yrs later about a week after I received an extended warranty offer in the mail from them. I called in to exercise the offer because $200 would be way cheaper than replacing the unit and casually mentioned "wow, this is great timing on your warranty offer, it just started having problems." The CSR immediately rescinded the offer saying they reserve the right to withdraw on a pre-existing condition. The phone conversation that ensued was hilarious. I didn't have it then, but I now use an app on my Treo now called "CallRec" to record these calls w/ idiot CSRs. Someone needs to promote a "vigillanteAudio" del.icio.us tag or a site to host audio posts to expose the idiocy of some of these corporations. agreed. Circut City blows. My horror story with them was a washing machine I bought there – it crapped out 2yrs later about a week after I received an extended warranty offer in the mail from them. I called in to exercise the offer because $200 would be way cheaper than replacing the unit and casually mentioned “wow, this is great timing on your warranty offer, it just started having problems.” The CSR immediately rescinded the offer saying they reserve the right to withdraw on a pre-existing condition. The phone conversation that ensued was hilarious. I didn’t have it then, but I now use an app on my Treo now called “CallRec” to record these calls w/ idiot CSRs. Someone needs to promote a “vigillanteAudio” del.icio.us tag or a site to host audio posts to expose the idiocy of some of these corporations.

]]> By: trees420 http://okdork.com/2006/07/21/people-experience-circuit-shitty/comment-page-1/#comment-5676 trees420 Fri, 21 Jul 2006 21:31:59 +0000 http://okdork.com/2006/07/21/people-experience-circuit-shitty/#comment-5676 circuit city, best buy, fry's and just about every big box retailer has these issues. they have pretty much proved themselves worthless to me since about 90% of the time i end up knowing more about the products i'm looking for than even their floor managers do. i can't even go to these guys as a solution for my 'instant gratification' needs. case in point, i went to circuit city about 8 months ago looking for a specific iriver mp3 player and was quickly approached while browsing by one of their mp3 'experts'. i told him the brand and model number i was looking for and just got a blank stare and "all our players are in this section right here". no further help and didn't check the fucking computer to see if maybe they even stocked it. don't act like you care about what i'm looking for and then blow me off when i'm so specific you can't talk me into another product!!! that was pretty much my last straw with those places, if i need advice on products i go online. if i need something right away and can't wait on shipping costco (great return policy! but not much selection of tech goodies) better have it or else i guess i'm just stuck waiting... circuit city, best buy, fry’s and just about every big box retailer has these issues. they have pretty much proved themselves worthless to me since about 90% of the time i end up knowing more about the products i’m looking for than even their floor managers do.

i can’t even go to these guys as a solution for my ‘instant gratification’ needs. case in point, i went to circuit city about 8 months ago looking for a specific iriver mp3 player and was quickly approached while browsing by one of their mp3 ‘experts’. i told him the brand and model number i was looking for and just got a blank stare and “all our players are in this section right here”. no further help and didn’t check the fucking computer to see if maybe they even stocked it. don’t act like you care about what i’m looking for and then blow me off when i’m so specific you can’t talk me into another product!!!

that was pretty much my last straw with those places, if i need advice on products i go online. if i need something right away and can’t wait on shipping costco (great return policy! but not much selection of tech goodies) better have it or else i guess i’m just stuck waiting…

]]> By: Nick Gavronsky http://okdork.com/2006/07/21/people-experience-circuit-shitty/comment-page-1/#comment-5675 Nick Gavronsky Fri, 21 Jul 2006 21:27:04 +0000 http://okdork.com/2006/07/21/people-experience-circuit-shitty/#comment-5675 I completely agree. Their service is terrible. I shopped there once and will never shop there again. I bought some headphonef or my iPod there, they didnt work, and they wouldnt let me return them. I hate circuit city. I completely agree. Their service is terrible. I shopped there once and will never shop there again. I bought some headphonef or my iPod there, they didnt work, and they wouldnt let me return them. I hate circuit city.

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