Comments on: People Experience: Coffee done Right http://okdork.com/2006/07/19/people-experience-coffee-done-right/ A blog about marketing, online communities and other business musings. Come join the fun! Wed, 09 Nov 2011 02:14:19 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Devin Reams.com - San Francisco Vacation http://okdork.com/2006/07/19/people-experience-coffee-done-right/comment-page-1/#comment-51166 Devin Reams.com - San Francisco Vacation Mon, 26 Feb 2007 22:20:30 +0000 http://okdork.com/2006/07/19/people-experience-coffee-done-right/#comment-51166 [...] By now it was mid afternoon and we were back into San Francisco. We had Noah’s birthday celebrations starting at 6:00pm so we had an hour or so to kill. My friend was in the mood for coffee so where did Noah take us? None other than Philz Coffee. It was described as the best coffee ever and, well, it didn’t disappoint. In the process of getting coffee we experienced The Castro and Haight-Ashbury. [...] [...] By now it was mid afternoon and we were back into San Francisco. We had Noah’s birthday celebrations starting at 6:00pm so we had an hour or so to kill. My friend was in the mood for coffee so where did Noah take us? None other than Philz Coffee. It was described as the best coffee ever and, well, it didn’t disappoint. In the process of getting coffee we experienced The Castro and Haight-Ashbury. [...]

]]> By: jbelkin http://okdork.com/2006/07/19/people-experience-coffee-done-right/comment-page-1/#comment-5810 jbelkin Wed, 26 Jul 2006 05:59:24 +0000 http://okdork.com/2006/07/19/people-experience-coffee-done-right/#comment-5810 Frankly, I don't want them to call me by my name or sing me songs. Just coffee. Frankly, I don’t want them to call me by my name or sing me songs. Just coffee.

]]> By: Alberen http://okdork.com/2006/07/19/people-experience-coffee-done-right/comment-page-1/#comment-5654 Alberen Fri, 21 Jul 2006 04:59:07 +0000 http://okdork.com/2006/07/19/people-experience-coffee-done-right/#comment-5654 Background music, for whatever reason is always powerful. Knowing people's names goes A LONG way in whatever business you are in.... in my office supply business I would not allow people to ask who they were talking to... we are in a small enough town that we were supposed to know it... if we didn't figure it out by the end of the call then we'd just check the caller ID and know who to take the order to. I think Belle and Sebastion writes all of their music on The Tube at like 3am...it's good stuff... they were touing the US earlier this year and may still be. People can easily be overwhelmed by too many choices. As a matter of fact!!!... rotating choices are a HUGE business driver... curiosity is a HUGE motivator of things... I read about European store that rotates its 100 items every three weeks... keeping people coming back wondering whats going to be there.... great idea for coffee too! By the way, I just heard today about a coffee shop in Miami Florida that allows you to custom build (or download to a player) a CD via a touch screen at their coffee shop.... drink coffee and make a CD with friends (or by yourself.) Background music, for whatever reason is always powerful.

Knowing people’s names goes A LONG way in whatever business you are in…. in my office supply business I would not allow people to ask who they were talking to… we are in a small enough town that we were supposed to know it… if we didn’t figure it out by the end of the call then we’d just check the caller ID and know who to take the order to.

I think Belle and Sebastion writes all of their music on The Tube at like 3am…it’s good stuff… they were touing the US earlier this year and may still be.

People can easily be overwhelmed by too many choices. As a matter of fact!!!… rotating choices are a HUGE business driver… curiosity is a HUGE motivator of things… I read about European store that rotates its 100 items every three weeks… keeping people coming back wondering whats going to be there…. great idea for coffee too!

By the way, I just heard today about a coffee shop in Miami Florida that allows you to custom build (or download to a player) a CD via a touch screen at their coffee shop…. drink coffee and make a CD with friends (or by yourself.)

]]> By: Zenrob http://okdork.com/2006/07/19/people-experience-coffee-done-right/comment-page-1/#comment-5643 Zenrob Thu, 20 Jul 2006 17:25:56 +0000 http://okdork.com/2006/07/19/people-experience-coffee-done-right/#comment-5643 If you're in Austin - you should check out Austin Java (the one on Barton Springs). That's a great coffee house, just like Philz. http://www.austinjava.com/ If you’re in Austin – you should check out Austin Java (the one on Barton Springs). That’s a great coffee house, just like Philz.

http://www.austinjava.com/

]]> By: planetJames.org » User Experience http://okdork.com/2006/07/19/people-experience-coffee-done-right/comment-page-1/#comment-5641 planetJames.org » User Experience Thu, 20 Jul 2006 16:27:45 +0000 http://okdork.com/2006/07/19/people-experience-coffee-done-right/#comment-5641 [...] The post at okdork.com about Coffee Done Right inspired me to mention two customer service things which have really been bugging me. [...] [...] The post at okdork.com about Coffee Done Right inspired me to mention two customer service things which have really been bugging me. [...]

]]> By: Sri http://okdork.com/2006/07/19/people-experience-coffee-done-right/comment-page-1/#comment-5635 Sri Thu, 20 Jul 2006 08:09:35 +0000 http://okdork.com/2006/07/19/people-experience-coffee-done-right/#comment-5635 Noah, Your recent posts about Banks and coffee shops got me thinking about hotels too....shouldnt hotels change as well? Think about it. When you stay in a hotel, technically each night you pay should be a 24 hour cycle...but many hotels want you to check in at 3pm and check out next day by 11am. This pisses me off! I am not usually up by 12 noon. I had one hotel in Boston that harrased me to "get out" of the room by 1pm or they will charge the next day. They kept calling.... Talking about hotels, here is a funny incident: Wifey and I reserve a hotel room in Orlando for 3 nights. Because of flight delays, we arrived at the hotel past midnight, so the front desk lady said our reservation was cancelled because we did not arrive on March 25th. So she had to make a new reservation. So she checked us in for March 26th and 27th..so basically we got charged for 2 nights. Well cant complain there! (maybe she was nice....) Oh yeah...here is an advice...even if you book and pay your hotels through expedia or orbitz and get a CONFIRMATION number...ALWAYS CALL AHEAD!!! Our hotel in Miami did NOT receive the reservations from Expedia.com and the hotel was sold out! Expedia was NOT helpful in resolving the matter. All they said was "we can issue you a refund". I told them FUCK NO.....rooms are now $200 a night....i want you to pay for that......they basically told me to fuck off and dream on. The hotel which I originally reserved took pity on me and said to come back at 11pm and if there were no-shows, she would get me the room at the low cheap rate i reserved for ($49). Thank god!! God bless her heart. When I came back, I filed several complaints and tried to talk to many people in Expedia.....it took over 2 days of haggling and finally they gave me a $100 credit in my account for future reservations. This is not the happy ending..... It had a 6 month expiry date on it and I did not pay attention to the voucher....as a result...it expired. I am an idiot. Noah,

Your recent posts about Banks and coffee shops got me thinking about hotels too….shouldnt hotels change as well?

Think about it. When you stay in a hotel, technically each night you pay should be a 24 hour cycle…but many hotels want you to check in at 3pm and check out next day by 11am.
This pisses me off! I am not usually up by 12 noon. I had one hotel in Boston that harrased me to “get out” of the room by 1pm or they will charge the next day. They kept calling….

Talking about hotels, here is a funny incident:
Wifey and I reserve a hotel room in Orlando for 3 nights. Because of flight delays, we arrived at the hotel past midnight, so the front desk lady said our reservation was cancelled because we did not arrive on March 25th. So she had to make a new reservation. So she checked us in for March 26th and 27th..so basically we got charged for 2 nights. Well cant complain there! (maybe she was nice….)

Oh yeah…here is an advice…even if you book and pay your hotels through expedia or orbitz and get a CONFIRMATION number…ALWAYS CALL AHEAD!!!

Our hotel in Miami did NOT receive the reservations from Expedia.com and the hotel was sold out!

Expedia was NOT helpful in resolving the matter. All they said was “we can issue you a refund”. I told them FUCK NO…..rooms are now $200 a night….i want you to pay for that……they basically told me to fuck off and dream on.

The hotel which I originally reserved took pity on me and said to come back at 11pm and if there were no-shows, she would get me the room at the low cheap rate i reserved for ($49). Thank god!! God bless her heart.

When I came back, I filed several complaints and tried to talk to many people in Expedia…..it took over 2 days of haggling and finally they gave me a $100 credit in my account for future reservations. This is not the happy ending…..

It had a 6 month expiry date on it and I did not pay attention to the voucher….as a result…it expired. I am an idiot.

]]> By: Nick Gavronsky http://okdork.com/2006/07/19/people-experience-coffee-done-right/comment-page-1/#comment-5631 Nick Gavronsky Thu, 20 Jul 2006 00:13:20 +0000 http://okdork.com/2006/07/19/people-experience-coffee-done-right/#comment-5631 Now that sounds like customer service to me! Pretty cool, sounds like they have created a very enticing environment. Theres not enough places like this. I personally find that starbucks is slowly becoming more and more "impersonal." Now that sounds like customer service to me! Pretty cool, sounds like they have created a very enticing environment. Theres not enough places like this. I personally find that starbucks is slowly becoming more and more “impersonal.”

]]> By: Sri http://okdork.com/2006/07/19/people-experience-coffee-done-right/comment-page-1/#comment-5627 Sri Wed, 19 Jul 2006 21:12:49 +0000 http://okdork.com/2006/07/19/people-experience-coffee-done-right/#comment-5627 Sounds like a great business model! Sounds like a great business model!

]]> By: Yitz http://okdork.com/2006/07/19/people-experience-coffee-done-right/comment-page-1/#comment-5626 Yitz Wed, 19 Jul 2006 20:32:13 +0000 http://okdork.com/2006/07/19/people-experience-coffee-done-right/#comment-5626 Philz is without a doubt the best coffee place I think I've ever been to. Not sure if it's the atmosphere per se, but the coffee is just incredible. The main reason I despise Starbucks is not because it's a soulless mega-chain, but simply because its coffee is horrible. "Friends don't let friends drink Starbucks." Philz is without a doubt the best coffee place I think I’ve ever been to. Not sure if it’s the atmosphere per se, but the coffee is just incredible. The main reason I despise Starbucks is not because it’s a soulless mega-chain, but simply because its coffee is horrible. “Friends don’t let friends drink Starbucks.”

]]> By: Simplicity Rules » Blog Archive » Web sites are like coffee shops http://okdork.com/2006/07/19/people-experience-coffee-done-right/comment-page-1/#comment-5621 Simplicity Rules » Blog Archive » Web sites are like coffee shops Wed, 19 Jul 2006 18:24:31 +0000 http://okdork.com/2006/07/19/people-experience-coffee-done-right/#comment-5621 [...] Noah Kagan says a shop in San Fran does so many things right. Similarly, my old office had a good little spot I called Mike’s, because the owner was that friendly. What’s interesting to me is the things that make a coffee shop successful (after location, perhaps) are really easy. All you have to do is remember that your customers are people. [...] [...] Noah Kagan says a shop in San Fran does so many things right. Similarly, my old office had a good little spot I called Mike’s, because the owner was that friendly. What’s interesting to me is the things that make a coffee shop successful (after location, perhaps) are really easy. All you have to do is remember that your customers are people. [...]

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