It is unbelievable the amount of love and community around Apple Computers. Recently, a couple approached me in an airport and chatted for 15 minutes just cause they saw my Mac laptop. So many people praise their user experience, product simplicity and overall kickassness. I agree with it for the most part but let me highlight some recent issues with them.
1- Why do I have to download iTunes just to get QuickTime Movie viewer?
I know my friend Andrew has the same problem. Luckily if you just want QuickTime here is the link: http://www.apple.com/quicktime/download/standalone.html
2- Why do I have to download all 33mb of iTunes to get the new version?
Do we have to download all of Windows everytime a new update is needed? What were they thinking?
3- Why did Apple create the new MacBook Pro that got all yellowy when used, refused to fix it and then conceded to?
Apple is definitely a great company but there is always room for improvement. Even though these may seem small, any experience that sucks for the people hurts your company just a little bit more. It can’t last forever so try to make it the best.