It’s all in the Details

May 8, 2006 - Get free updates of new posts here

I went to this great Vietnamese fusion restaurant for business 2 weeks ago and something occurred to me in the bathroom. It is all about the details. In many restaurants fancy or not there is so much emphasis on the menu, atmosphere, employees and other things.

What about the bathroom? It is something that everyone of your guests will use but are you paying attention? I know this is small but is something that people notice and take away with your ‘brand.’

On my second day of Facebook, Mark pointed out that we were missing a space on a non-important page and that it needed to be fixed promptly. I was shocked that the CEO of the company paid so much attention to the details and how important it was for things to look right for the students. This was a very important point for me at the start-up, realizing that he cared about the image of not being sloppy and not having improper things on our site.

I have learned a lot from working at Facebook and pay more attention to even my spelling on Okdork. All of what you do is a reflection of yourself or your business. Are you paying attention?

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9 responses to “It’s all in the Details

  1. Hiten Shah Reply

    It’s wonderful to hear this story, it is the type of attitude that can help startups maintain an edge over the “endups” – Its nice to know that someone is paying attention…

  2. Steven Ametjan Reply

    This is one of the things that I tried to get through Tom’s head while I was at MySpace. If you look like you don’t care about the little things, eventually that attitude is going to permeate through the rest of the organization and eventually it’ll end up affecting the users as well.

  3. Jason Reply

    How could a CEO not look at that? To be a good employee or CEO you should be one of your most passionate consumers. You should be using your product everyday. If you are not passionate about your product, then you should move on to company where you are.

    And we all know Noah is very passionate about Facebook.

  4. azndrew Reply

    noah. i miss u.

    have u ever watched the apprentice?

    one of the episodes in season one is titled… “it’s all in the details”

    do u like trump? who are ur buisness heroes…

    do u think u can learn buisness lessons from watching a wide audience targeted reality tv show?

    did u know that 2-heptanone smells like banana? and that it is a tautomer?

  5. Damon Z Reply

    Yep, I agree. In business the margin for error is so small. My father once told me of an assistant who turned in a proposal 5 minutes late but the company declined to take it. The proposal was for a project worth over $500,000 and the entire team pulled an all night to finish it in the morning…

  6. jc Reply

    what restaurant did you go to? Tamarind? Remember the letter I wrote you before your trip to Thailand? Details…

  7. anon Reply

    Despite spelling mistakes, you still have a lot to do in terms of cleaning up your grammar and punctuation. Just a friendly tip 🙂

  8. Shivani Reply

    I’m an auditor, and all we do is look at the detail. But as important as details are, it’s also important to be efficient and keep things moving. If the details take too much time, effort, or money, it’s not worth it.