Comments on: Customer Service Battle #1: Kragen v. Wal-Mart http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/ A blog about marketing, online communities and other business musings. Come join the fun! Wed, 09 Nov 2011 02:14:19 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Greg @ Lake Tahoe 5 Star Hotels http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/comment-page-1/#comment-718635 Greg @ Lake Tahoe 5 Star Hotels Fri, 13 Nov 2009 04:50:27 +0000 http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/#comment-718635 We go to the Roseville walmart often and they have always been nice to me and my family. On the other hand I've been to some pretty bad walmarts in other cities that I would never go back too. We go to the Roseville walmart often and they have always been nice to me and my family. On the other hand I’ve been to some pretty bad walmarts in other cities that I would never go back too.

]]> By: David Herold http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/comment-page-1/#comment-2088 David Herold Mon, 08 May 2006 13:52:25 +0000 http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/#comment-2088 This is true to the customer service world. Currently I am taking a "Customer Service" class at Sullivan University. I am studying Hospitality Management and had a question I needed to answer on perceptions. This is a case that will not only help out Wal Mart but those who study perceptions in the business world. There are alot of things people can do with their business but do not want to because they are there for the money and not for the business. It is these simple things in life that not only for the business world but in the personal world that can dramatically change someones thought or opinion. This is true to the customer service world. Currently I am taking a “Customer Service” class at Sullivan University. I am studying Hospitality Management and had a question I needed to answer on perceptions. This is a case that will not only help out Wal Mart but those who study perceptions in the business world. There are alot of things people can do with their business but do not want to because they are there for the money and not for the business. It is these simple things in life that not only for the business world but in the personal world that can dramatically change someones thought or opinion.

]]> By: John Moore http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/comment-page-1/#comment-370 John Moore Fri, 27 Jan 2006 19:45:49 +0000 http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/#comment-370 Right on - telling it like it is. Even if that means giving props to the giant homogenizing super store WM. Life is funny, but truth is always good. Right on – telling it like it is. Even if that means giving props to the giant homogenizing super store WM. Life is funny, but truth is always good.

]]> By: Alfred http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/comment-page-1/#comment-349 Alfred Tue, 24 Jan 2006 00:41:35 +0000 http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/#comment-349 I hope you passed along this URL to Jerry and to Wal-Mart corporate headquarters. There was a similar story about staying past closing and how it affects perceptions of customer service at http://firesomeonetoday.com/blog/archives/2005/12/sorry_were_clos_1.html I hope you passed along this URL to Jerry and to Wal-Mart corporate headquarters.

There was a similar story about staying past closing and how it affects perceptions of customer service at http://firesomeonetoday.com/blog/archives/2005/12/sorry_were_clos_1.html

]]> By: goneaway http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/comment-page-1/#comment-329 goneaway Fri, 20 Jan 2006 21:14:33 +0000 http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/#comment-329 I think that many are more concerned with what happens on the other side of the counter at Wal-Mart. Despite individual stellar experiences with a store manager (read: probably the most highly paid employee in the store) individual stores are usually set up to exploit cheap local labor, holes in zoning (free water!), and other goodies they might grab from strapped local economies. Nonetheless, it was a good story and I'm glad people are addressing the dichotomy between perception and experience with a many tentacled beast with a thousand different faces, all of them human. I think that many are more concerned with what happens on the other side of the counter at Wal-Mart. Despite individual stellar experiences with a store manager (read: probably the most highly paid employee in the store) individual stores are usually set up to exploit cheap local labor, holes in zoning (free water!), and other goodies they might grab from strapped local economies. Nonetheless, it was a good story and I’m glad people are addressing the dichotomy between perception and experience with a many tentacled beast with a thousand different faces, all of them human.

]]> By: A Shareware Life http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/comment-page-1/#comment-319 A Shareware Life Wed, 18 Jan 2006 03:21:22 +0000 http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/#comment-319 <strong>Is Wal-Mart Evil?</strong> It has become very fashionable to bash Wal-Mart and declare them evil. Now even the Maryland legislature has gotten into the act by passing a law that affects only Wal-Mart. This law will be a disaster and everyone cheering it Is Wal-Mart Evil?

It has become very fashionable to bash Wal-Mart and declare them evil. Now even the Maryland legislature has gotten into the act by passing a law that affects only Wal-Mart. This law will be a disaster and everyone cheering it

]]> By: jack yoest http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/comment-page-1/#comment-318 jack yoest Wed, 18 Jan 2006 03:10:02 +0000 http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/#comment-318 Noah, great testimonial. I hear them all the time in my WM/Sams research. WM should retain you as a spokesman. To help with the unfortunate negative preception. The pr team they are using isn't quite working. Great post, Jack Noah, great testimonial. I hear them all the time in my WM/Sams research. WM should retain you as a spokesman.

To help with the unfortunate negative preception.

The pr team they are using isn’t quite working.

Great post,
Jack

]]> By: Rob Poitras http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/comment-page-1/#comment-316 Rob Poitras Tue, 17 Jan 2006 23:30:25 +0000 http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/#comment-316 damn thats crazy. pics of tahoe trip? damn thats crazy. pics of tahoe trip?

]]> By: Tara 'Miss Rogue' Hunt http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/comment-page-1/#comment-315 Tara 'Miss Rogue' Hunt Tue, 17 Jan 2006 23:00:41 +0000 http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/#comment-315 Damn...and we want to hate them sooooo bad. Why do they confuse me so much? (and, yes, they've given me consistently good customer service, too. sigh...they ain't #1 for nothing) Damn…and we want to hate them sooooo bad. Why do they confuse me so much?

(and, yes, they’ve given me consistently good customer service, too. sigh…they ain’t #1 for nothing)

]]> By: kareem http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/comment-page-1/#comment-314 kareem Tue, 17 Jan 2006 22:56:05 +0000 http://okdork.com/2006/01/17/customer-service-battle-1-kragen-v-wal-mart/#comment-314 Yep... there's <a href="http://www.reemer.com/archives/2006/01/15/a_tremendous_customer_service_story_about_united_airlines/" rel="nofollow">this one</a> from United Airlines. Yep… there’s this one from United Airlines.

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